FAQ Need help?

Automotive Collision Centre has taken the time to try and answer the most FAQ, frequently asked questions here for you. But please, if you can not find the answers you seek here, do not hesitate to reach out to us. Visit our Contact page to fill out an online enquiry or give us a call.

Frequently Asked Questions

  • If your car is driveable and there is non-structural damage, typically the repairs will take around five days.
  • If your car is driveable, but has had a substantial hit, repair times will depend on our assessment. Seven working days would be a rough guide. But when your vehicle is assessed, you will be given an accurate timeline.
  • If your car does not drive, repair times will depend on our assessment. As a guide 14 working days, However, when your vehicle is assessed, we will give you a more accurate timeline.
  • These estimated times are a guide only and can change due to factors such as parts availability and insurance company assessors.

Yes, indeed we have courtesy cars and commercial replacement vehicles available. We understand the nesessity for you to stay mobile while your vehicle is being repaired.

When you come to pick up your vehicle, you will need to pay the excess. Automotive Collision Centre accepts all major credit and debit cards, and We will sort out the rest with your insurance company. That’s one less headache for you.

  • First and foremost make sure all parties are ok.
  • Make the scene safe, ensure all cars are in park and handbrakes are applied, and ignitions are turned off.
  • Call our Professional towing contractors Autotow Pty Ltd. Immediately, get them on the way to aid you.
  • Autotow Pty Ltd is experts in incident scene management. Once they arrive, they will assist all parties with exchanging details and accident-related protocols.

Call Autotow Pty Ltd on 02 9580 0999 or contact us here on 02 9580 9877. If you have full comprehensive insurance we will organise it all, so you are not out of pocket.

Yes, you have the right to choose your repairer. If your insurance company is reputable, they will be a signatory to the Motor Vehicle Insurance and Repair Industry Code of Conduct. It is against the Code for your insurance company to dictate where you get your car fixed. To view the legislation, click here.

Yes, our technicians are highly trained to provide quality hail damage repairs. We use modern methods, to ensure a perfect finish.

Yes, our technicians are highly trained to provide quality hail damage repairs. We use modern methods, to ensure a perfect finish.

More FAQ's

No. It is your choice and legal right to choose your repairer. Only one estimate is required.

Today’s modern factory finishes include multiple types of highly specialised paints.
We use the most exceptional paint system available to ensure that each vehicle’s paint matches.

No. If you have all of the details of the other parties involved, there is no reason why an excess should apply.

If you cannot make it within business hours, we may be able to arrange a time that suits you. Contact us to speak with our team.

Yes. After we have quoted the damage to your vehicle, we will organise for your insurance company to inspect the car and approve some paperwork so we can get started. Nothing for you to do here, We arrange everything for you.

We keep you informed throughout the repair process, by your choice of telephone, SMS or email. Feel free to call or email our repair manager any time during the repair process if you have any questions or concerns.

Yes, all repairs come with a Lifetime Guarantee for the duration that you own the vehicle.

We accept cash and all major credit cards, EFTPOS, Bank cheque, and direct deposit. Funds must be cleared and in our account before the car can be released. Allow for 48 hrs processing time.

Automotive Collision Centre Quality Smash Repair Services

Automotive Collision Centre, Located at 80 Roberts Avenue Mortdale, is Sydneys leading quality smash repairs, spray painting and paintless dent removal centre. Call us or drop by today for an in-depth analysis of your repair.